Privacy Policy

1. About QLeap

QLeap Business Solutions is a technology consulting and digital transformation company providing services including technology consulting, software architecture, application modernization, enterprise software development, cloud and DevOps, custom ERP solutions, and related technology services.

For privacy-related questions, you can contact us using the details provided in the Contact Us section below.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information.

2.1 Information You Provide

You may voluntarily provide personal information when you:

• Submit an enquiry or contact form
• Request a consultation
• Request information about our services
• Subscribe to communications or updates
• Apply for a career opportunity
• Communicate with us by email, telephone, or other channels
• Participate in business discussions or meetings with QLeap

This information may include:

• Name
• Business email address
• Telephone or mobile number
• Job title or professional role
• Company or organization name
• Country or general location
• Information included in your message or enquiry
• Information contained in documents or materials you voluntarily share with us

We only request information that is reasonably necessary for the relevant purpose.

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Referring website or source
• Approximate geographic location derived from technical information
• Date and time of access
• Website usage and interaction information

This information helps us understand how visitors use our website, maintain security, diagnose technical issues, and improve our digital experience.

2.3 Cookies and Similar Technologies

QLeap may use cookies and similar technologies to operate, secure, analyze, and improve our website.

Cookies may be used for purposes such as:

• Essential website functionality
• Security and fraud prevention
• Understanding website usage
• Measuring website performance
• Remembering preferences
• Supporting marketing or analytics activities, where applicable

Where required by applicable law, we will request your consent before placing non-essential cookies or similar technologies on your device.

You may also manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

3. How We Use Your Information

We may use personal information for legitimate business purposes, including to:

• Respond to enquiries and requests
• Communicate with prospective or existing clients
• Provide information about our services
• Schedule consultations or meetings
• Prepare proposals, statements of work, or other business documentation
• Deliver and support services
• Manage business relationships
• Process and evaluate employment applications
• Improve our website, services, and user experience
• Understand website usage and visitor interests
• Maintain website security and prevent misuse
• Detect, investigate, and address technical or security incidents
• Comply with legal and regulatory obligations
• Establish, exercise, or defend legal claims
• Send business communications or marketing information where permitted by law

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

4. Legal Basis for Processing

Where applicable privacy laws require a legal basis for processing personal information, we may process information based on one or more of the following:

• Your consent
• Performance of a contract or steps taken at your request before entering into a contract
• Our legitimate business interests
• Compliance with legal or regulatory obligations
• Protection of the rights, safety, and security of QLeap, our clients, users, or other parties

Where processing is based on consent, you may withdraw that consent where permitted by applicable law.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. How We Share Information

QLeap does not sell or rent your personal information.

We may share personal information where reasonably necessary with:

Service Providers

We may use trusted third-party providers for services such as:

• Website hosting
• Cloud infrastructure
• Email and communication services
• Website analytics
• Customer relationship management
• Recruitment and applicant management
• IT and cybersecurity services
• Professional and business services

These providers may process information on our behalf and are expected to handle information in accordance with applicable contractual and legal requirements.

Business Partners and Clients

Where necessary to provide a requested service or conduct a business engagement, we may share relevant information with clients, business partners, or other parties involved in the engagement.

Legal and Regulatory Authorities

We may disclose information where required to do so by applicable law, regulation, legal process, court order, or governmental request.

We may also disclose information where reasonably necessary to protect our legal rights, prevent fraud or abuse, investigate security incidents, or protect the safety of individuals or organizations.

6. International Data Transfers

QLeap may work with clients, partners, service providers, and technology platforms located in countries other than the country in which you reside.

As a result, personal information may be transferred to, stored in, or processed in other jurisdictions.

Where applicable law requires safeguards for international transfers, we will take reasonable steps to implement appropriate contractual, technical, or organizational safeguards.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide requested services
• Maintain business and contractual records
• Respond to enquiries
• Meet legal, regulatory, accounting, or reporting requirements
• Resolve disputes
• Enforce agreements
• Protect our legitimate business interests

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with our internal practices and applicable legal requirements.

8. Data Security

QLeap takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Depending on the nature of the information and the applicable circumstances, these measures may include:

• Access controls
• Authentication and authorization mechanisms
• Secure infrastructure
• Encryption where appropriate
• Monitoring and logging
• Security assessments
• Backup and recovery procedures
• Employee and contractor confidentiality obligations

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

QLeap does not control the privacy practices of third-party websites. If you follow a link to another website, that website's privacy policy and terms will apply to your interaction with it.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

10. Marketing Communications

Where permitted by applicable law, QLeap may use your contact information to send relevant business communications, including information about our services, technology insights, events, or company updates.

You may opt out of non-essential marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

Opting out of marketing communications does not prevent us from sending service-related, transactional, contractual, security, or other communications that are necessary for an existing business relationship.

11. Your Privacy Rights

Depending on your location and the laws applicable to you, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, where legally permitted
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request portability of certain information
• Lodge a complaint with a relevant data protection authority

The availability of these rights depends on the applicable law and the circumstances of the processing.

To exercise a privacy right, please contact us using the details provided below. We may need to verify your identity before fulfilling certain requests.

12. Children's Privacy

Our website and services are primarily intended for businesses, professionals, and other users who are legally able to use our services.

QLeap does not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

13. Business and Client Information

Information provided to QLeap in the course of a client engagement may be subject to additional contractual terms, confidentiality obligations, data processing agreements, security requirements, or other applicable documentation.

Where QLeap processes personal information on behalf of a client as a service provider or processor, the relevant client agreement and applicable data protection requirements may govern that processing.

This Privacy Policy primarily describes QLeap's handling of information collected through our website and direct interactions with us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to periodically review this page to remain informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the handling of your personal information, please contact us:

For privacy requests, please include sufficient information for us to understand and respond to your request.

16. Governing Law

This Privacy Policy is intended to be interpreted in accordance with applicable laws and regulations governing QLeap and the processing of personal information.

Where specific privacy or data protection laws apply to you based on your location or the nature of our relationship, those applicable requirements will govern to the extent required by law.